Becky talks about our customers journey and how important it is to be aware of the start right through to the end… It may surprise some how early the journey starts.

WE mainly focus on the time with our customers and may forget the beginning and the end. Becky explains the 5 steps to breaking down the customer journey, as well as thinking about the salon owner’s journey too.

This is definitely worth a listen to help you break down and look at your customers journey and to leave the customer WOWED!

Connect with Becky on socials:

https://www.facebook.com/beckystevensonsbs

https://www.youtube.com/channel/UC0UmKegK8luU9JgM4E6EDvQ

https://www.linkedin.com/in/becky-stevenson-sheffield/

Connect with me on socials:

https://www.facebook.com/groups/CreatingSalonSuccess/

https://www.youtube.com/channel/UCa0wl2H5j1_8OJ7Cyw2bJIA

https://louisaashforth.podbean.com/

https://podcasts.apple.com/gb/podcast/creating-salon-success-with-louisa-ashforth-podcast/id1487126453

 

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